As a general rule, we do not accept returns or exchanges once goods are sold and delivered to our clients unless there is a prior agreement to this effect.
That being said, we stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is faulty due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.
We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain timely repairs necessary to maintain the integrity of the product is also not covered. We recommend reading our article on caring for your jewellery.