FAQ

Only 0.01% of the world's diamonds meet our strict quality standards.

Over the years, Facets has grown to be one of the most reputable diamond dealers in South-East Asia, specialising in the wholesale of ethically sourced loose natural diamonds. We have served numerous satisfied trade and personal clients in Singapore and around the far corners of the world, spanning 4 continents and 20 countries. Many of our loyal customers have remained customers for decades. Our customers are friends first, then customers.

Facets is your one-stop shop in Singapore for meticulously selected GIA® graded natural diamonds, accurately graded loose melee diamonds and fine bespoke jewellery. As a client, you are assured of the most competitive prices and a guarantee of our adherence to the highest trade compliance standards with every diamond purchase that you make.

All diamonds sold by us are guaranteed natural and free from treatments or enhancements. As a diamond wholesaler, you can expect only the most competitive prices from Facets. You can expect an:

• All-inclusive pricing with no hidden charges
• Internationally competitive trade prices in USD
• Full compliance with ethical sourcing practices
• No GST for export sales.

For more information on pricing, message us or make your selection here, to enquire about a specific diamond from our GIA® graded selection of round and fancy shapes. This is a dynamic list and availability could change from the list displayed. If we are not able to offer you a particular diamond that is listed on our website, we are certainly able to offer you something close or similar at equally competitive prices. Four decades in the diamond business gives us the ability and confidence to make this commitment - as we are able source from a broad range of suppliers on 4 continents.

All our loose diamonds above 0.30 carats are accompanied by a GIA® grading report and are laser inscribed for positive identification. We only carry GIA graded diamonds as it is the gold standard for diamond grading in the trade worldwide (see next FAQ). Facets believes in maintaining the highest standards for all its sourcing and dealings and a GIA report is part of that equation. We would not settle for anything less.
And of course there is a 45 year history of diamond sourcing and technical know how combined with our high grading and selection standards to support every one of our purchase - assuring you absolute peace of mind that the diamonds we offer you are truly in the top 0.01 percent of diamonds in that category worldwide.

GIA® is the abbreviated name of the Gemological Institute of America, a US-based public benefit, nonprofit institute established in 1931. It is considered to be the world’s foremost authority on diamonds, colored stones and pearls and is the leading source of knowledge, standards, education and research in gems and jewellery. GIA also runs laboratory services in 9 centres across 6 countries and is considered the world's leading gemological laboratory. According to most estimates within the trade GIA is responsible for grading more than 90% of all the natural diamonds entering the market each year.

GIA's dominance in natural diamond grading comes down to trust and grading consistency built over nearly a century. As a nonprofit with no financial interest in the diamonds (or gemstones) it grades, GIA offers a level of objectivity that few labs can match - a critical advantage in an industry where grading discrepancies can greatly affect price. It is noteworthy that GIA created the 4C diamond grading system to bring a level of uniformity in the diamond valuation process and maintains strict, consistent grading standards well known in the trade.

Hence, jewellers and buyers across the world's major diamond centres treat its reports as the default accompaniment for natural diamonds, particularly for sizes above 0.30 carats. This reliance and consensus on the GIA brand means a GIA report doesn't just describe a diamond - it functions as the diamond's ownership document and identity proof, recognized and honored at resale, appraisal, and insurance counters globally. It is therefore considered the gold standard grading report for diamonds.

We deal only in ethically mined natural diamonds. Please visit the Natural Diamond Council's website to gain some insights into the rare and unique properties of mined natural diamond and the benefits that accrue to the population of the countries where diamonds are mined. The restoration of the land and environment where mining takes place is an important commitment of most diamond mining operations in Africa and elsewhere nowadays.

Facets maintains a zero-tolerance policy towards conflict diamonds. Our diamonds are purchased from legitimate sources not involved in funding conflict, in compliance with United Nations resolutions and corresponding national laws of the Republic of Singapore. We, as seller guarantee that our diamonds originate from conflict free zones and confirm adherence to the WDC System of Warranty (SoW ) Guidelines.
The World Diamond Council (WDC) and the WFDB requires all component bourses and hence its members to strictly follow the KP process guidelines relating to mined diamonds.

Synthetic diamonds, also known as laboratory grown diamonds are chemically and optically similar to naturally mined diamonds but they lack the unique emotional, heritage and store of value properties of natural diamonds. LGDs as they are popularly known are a distinctly separate product to mined diamonds and do not hold their value unlike mined or natural diamonds. The are deemed affordable and hence well suited for use in entry level and modern fashion jewellery, as their prices have diminished greatly over the recent past and continue to fall. We suggest you to spend some leisurely time listening to our blog about the causes and effects of lab grown diamond price decline.

They are in our opinion not the preferred choice for proposal or engagement rings, unlike natural diamonds which are uniquely precious symbols of a couple's love and long-term commitment to a life together.

We often hear lab grown diamonds being considered equal or identical to naturally mined diamonds. Being a synthetic man-made product, they technically and legally cannot be labelled, considered or termed to be 'real' diamonds.

Natural diamonds and synthetic diamonds are essentially two different products made up of the same element Carbon; and sharing very similar physical, chemical and optical properties. One takes billions of years to form in the depths of the Earth's mantle and its supply is naturally limited and difficult (and costly) to mine.
The other is factory grown in a high temperature reactor in a matter of weeks and its supply is theoretically limitless.

The last few years have seen unlimited supply of synthetic diamonds coming into the market and a virtual free fall in prices. You can read more about the differences between the two in the blog written by our talented inhouse team titled Understanding the difference: lab-grown vs natural-diamonds.

There are many myths circulating about laboratory grown diamonds that have pervaded daily conversation, and sustainability is just one of them. These myths are of recent origin and consumer research clearly shows an incomplete understanding of the facts pertaining to LGDs. They are essentially man-made synthetic products disguised under a veil of modern consumer friendly terminology.

The NDC, the marketing arm of the 5 top rough diamond producers/miners has released a well-researched analysis based on reliable studies and third-party data to address these myths in one comprehensive document. It can be accessed and downloaded here: Natural Diamond Council Busts Industry Myths with Diamond Facts.

Yes we do. From classic solitaire engagement rings, fancy bracelet designs to an elaborate diamond parure or a bridal gift, our in-house team specialises in fine design, craftsmanship and superior diamond setting techniques. We are amongst a handful jewellers in Singapore who accept orders for jewellery made in platinum, besides 18K white and yellow gold.
Our quality control and attention to detail is legendary and every Facets bespoke piece is proudly handcrafted in Singapore. As a matter of confidence and belief in the quality of our own products, each of our bespoke creations is discreetly set with a high-quality 1.20 mm single-cut diamond, our visible hallmark and proud trademark of a Facets original.

Bespoke is another term for custom-made or made-to-order and in our case, it's service with some additional benefits. Unlike a made to order suit or dress, our jewellery bespoke service includes a non-obligatory chat (or two) to discuss your requirements and options, advice on stone selection and sale, free design consultation and sketches for approval before an order is confirmed.

We of course prefer a face-to-face discussion but if a visit to our office is not possible, we are able to set up a zoom consultation and continue with zoom meetings till your order is finalised (our many overseas customers are proof that this is a workable alternative to a physical visit). Preliminary consultation is free. We do not charge separately if a bespoke design is to be manufactured by us.

For 'design only' services, there is a reasonable design fee chargeable which can be offset against a future manufacturing order.

Typically it is a 2-3 stage process from first meeting to design concept to finished piece and can take between 5-8 weeks from start to finish.
The preliminaries and design stage (the first half ) can take between 3-4 weeks before an order confirmation is issued and a deposit is to be paid.

After the design is finalised, the 3D wax model or a digital rendering (if required) could add another week to the process. Modelling stage: 1 week.
Once approved, we move to the actual manufacturing and finishing stage (the second half). Manufacturing Stage: 2-4 weeks. but this can vary from order to order.

The overall time taken to completion is largely a function of the complexity of the design, iterations required and time taken to finalise selection of the diamonds/gemstones to be used.

Settings can be made in 18k white/yellow or rose gold or platinum, wholly customised in Singapore with the highest quality materials, precision and workmanship.

Yes, a face-to-face meeting is recommended and appointments are essential. A face to face meeting helps us to better understand your requirement so we can serve you quicker and more effectively. Please book an appointment on our online calendar to schedule a visit. Or call us at +65 62351724 or message us on WhatsApp to arrange a time and date for your visit.

You will receive a confirmation of your appointment date and time and will receive a reminder a day before the appointment date. If you wish to change an appointment, it can also be done via the link on your confirmation email.

Our designers create new unique designs from time to time which are then made into finished pieces to showcase our design and manufacturing abilities. We have a limited collection of rings, earrings, brooches and necklace/pendants with diamonds and precious stones. To view these pieces and to appreciate the high level of craftsmanship, please visit our office by prior appointment. These are of course available for sale and are attractively priced.

Absolutely. One of our main strengths is our business connections over four continents built over more than four decades. We are specialists in sourcing unique shapes and rare fancy coloured diamonds either for that special occasion or as an investment.

We also have access to a wide network of coloured gem (rubies, sapphires, emeralds, spinels, tourmalines etc.) dealers and are able to source for these gemstones to be used for your bespoke jewellery designs.

Yes we are experts at restoring, repairing and remaking most types of gem set precious metal jewellery (platinum, palladium, gold and silver) and in some cases are able to offer re-polishing of diamonds/precious stones that have abraded/worn out surfaces or are chipped at the edges.

Modernising and repurposing your heirlooms while maintaining their sentimental relevance is a key service we provide and we are adept at it. Multiple customer reviews highlighting satisfaction of the job done by our in-house experts is testament of this specialised skill.

This is not our area of expertise or profession. Diamond and jewellery valuation is a technical and specialised job and is best left to a qualified, accredited valuer. There are many professional and experienced valuers in Singapore with experience for insurance and estate valuation .

We get asked this question very often. It is obviously a difficult question to answer with accuracy. The price is dependent on many factors such as the precious metal to be used, design complexity, diamonds/gemstones to be added etc.
Please send us a picture of your present ring/jewellery piece by WhatsApp and tell us briefly what you would like done. We'll do our best to give you an estimate. Remaking a heritage piece is usually more complicated and time consuming than creating a new piece of jewellery, but we excel in this area and enjoy the challenge.

Sure. Please give us a prior call and we'll be happy to receive you. Ultrasonic cleaning and inspection is free of charge for customers and ring re-sizing starts at S$80 nett. Your first ring resizing is free within 12 months from delivery.

We also undertake polishing, re-plating and repairs (if required) of your jewellery pieces and this is charged separately depending on the condition of your jewellery and the extent of the repairs required. We are not able to provide cost estimates without viewing the piece(s) as the scope of work can be vary quite a bit and has to be assessed individually on a case by case basis.

Fine jewellery is susceptible to normal wear, the impact over time of daily activities or physical damage. This is particularly true for rings since hands are regularly subject to abrasive interaction with hard surfaces and liquids. Jewellery is both precious and long lasting, but like all objects precious and dear to us, needs to be regularly looked after and maintained just as carefully.

Please refer to our comprehensive article on caring for your jewellery as your go-to jewellery care & maintenance reference. It's a compilation of simple do-it yourself instructions that will go along way to keep your jewellery sparkling and in pristine condition.

Read it carefully and bookmark the page.

All our precious jewellery products are covered by a limited liability warranty for manufacturing and craftsmanship defects for a period of 36 months from date of purchase. You can view our warranty statement here and download a copy for your records.

We do not provide warranties for damage due to normal wear and tear, accidental damage, theft, product loss or loss of stones. Damage or loss that results from failure to obtain timely repairs necessary to maintain the integrity of the product is also not covered. We suggest that you come in for periodic inspections of your jewellery piece as recommended in our warranty statement. Please also read our article on caring for your jewellery.

Our warranty does not cover repairs, re-sizing, replating or repolish of customer’s jewellery not previously purchased from us.

As a general rule, we do not accept returns or exchanges once goods are sold and delivered to our clients unless there is a prior agreement to this effect given that most of our products are bespoke or made to order.

That being said, we stand behind our products and warrant that all our manufactured items are free from manufacturing/material defects at the time of delivery. If you believe your item has a manufacturing defect after delivery has been accepted, you may return it to us for inspection. If we determine your merchandise is faulty due to a manufacturing defect, we will repair the item without charge or replace it, if we are unable to repair the defect.

Yes. For your convenience, we accept payments by Visa, Mastercard, JCB, UnionPay & American Express including debit cards of the same banks. Please note, we are able to accept payment only if the card owner is physically present in our office and personally authorises the payment. We are also happy to accept payment by cash, bank transfer, wire transfer and PayNow. We do not accept payment by credit cards for loose melee diamonds unless arranged is advance. And sorry, no bitcoins yet.

Yes we do so regularly to many countries in Asia, Australia, Europe and North America. There will be a nominal shipping charge when we ship through a commercial courier company (FedEx, DHL, UPS etc). The goods are packed securely and shipment is always insured, if available to that destination. Local duties, taxes and customs clearing & brokerage fees etc. levied at destination port will be to consignee's account. Please check local fees at your end before finalising an order.

Facets has grown to be one of the most reputable and trusted diamond dealers in South-East Asia. We are known in the trade for accurate grading and consistency in our melee diamond assortments. We stock a wide range of melee and setting size round diamonds for jewellery manufacturers and retailers, and a limited range of fancy & antique cuts for the creative designers of this region. What we don't stock, we can source and supply quickly.

We are proud of our reputation for exacting standards and consistent supply - and this has enabled us to establish long lasting relationships with our customers and suppliers. Those who deal with us are assured of a superior level of service, reliability and internationally competitive pricing.

We do not publish price lists for round and fancy shapes in parcels. Please contact us with your specific requests and we will respond to you quickly with a price offer based on the prevailing market and current stock availability.

If you are a person or company in the Trade and want to receive our special Monday offers, call us at +65 62351724 or send us an e-mail for more information and if you wish to be put on our mailing list.

Shipment for loose diamonds is usually made within 5 business days after payment has been received. As a general rule, we do not ship cross border on memo/inspection. We may however do so in special cases by prior arrangement, with 'to and fro' shipping expenses to be paid by consignee.

We do not accept returns or exchanges once goods are sold and delivered to buyers unless there is a prior agreement to this effect. Please note that we are unable to accept orders of a value less than US$2,000 for cross border shipments.

Certainly, we will be glad to send a sales representative to your office or store in Singapore or Malaysia to discuss your requirements. To request a visit, please call us at +65 6235 1724 or send us an e-mail.

We value you privacy and are meticulous about the security and confidentiality of your data. We adhere at all times strictly to our commitment not to sell, rent or disseminate customer data for commercial purposes. Please refer to our Privacy Policy page for details.