FAQ

Only 0.01% of the world's diamonds meet our strict quality standards.

Over the years, Facets has grown to be one of the most reputable diamond dealers in South-East Asia specialising in the wholesale of ethically sourced loose natural diamonds. We have served numerous satisfied trade clients and jewellery connoisseurs in Singapore and around the world, spanning 4 continents and 20 countries. Many of our loyal customers have been with us for decades.

Facets is your one-stop shop in Singapore for carefully hand selected GIA® certified diamonds, accurately graded loose melee diamonds and fine bespoke jewellery.

• All-inclusive pricing with no hidden charges
• Based on international diamond trade prices in USD.
• No GST for export sales.

For more information on pricing, message us or make your selection here to enquire about a specific diamond from our GIA® selection.

From Facets, as a diamond wholesaler, you can expect only the most competitive prices.

All our loose diamonds above 0.30 carats are accompanied by a GIA® grading report and are laser inscribed for positive identification. All diamonds sold by us are guaranteed natural and free from treatments or enhancements.

You are assured of our adherence to the highest trade compliance standards with every diamond purchase that you make.

We deal only in ethically mined natural diamonds. Please visit the Natural Diamond Council's website to gain some insights into the rare and unique properties of mined natural diamond and the benefits that accrue to the population of the countries where diamonds are mined. The restoration of the land and environment where mining takes place is an important commitment of most diamond mining operations nowadays.

Facets maintains a zero-tolerance policy towards conflict diamonds. Our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The World Diamond Council (WDC) and the WFDB requires all component bourses and hence its members to strictly follow the KP process guidelines relating to mined diamonds.

Synthetic diamonds, also known as lab grown diamonds are chemically and optically similar to naturally mined diamonds but they lack the unique emotional, heritage and store of value properties of natural diamonds. LGDs as they are popularly known are a distinctly separate product to natural diamonds and do not hold their value unlike natural or mined diamonds. They are well suited for entry level and modern fashion jewellery as their prices have diminished greatly over a short time and continues to fall.

They are in our opinion not the ideal choice for proposal or engagement rings, which serve as precious symbols of a couple's love and long-term commitment .

Natural diamonds and synthetic diamonds are essentially two different products made up of the same element Carbon; and sharing very similar physical, chemical and optical properties. One takes billions of years to form in the depths of the Earth's mantle and its supply is limited and difficult to mine.
The other is factory grown in a high temperature reactor in a matter of weeks and its supply is theoretically limitless. You can read more about the differences between the two in this article on our blog page Understanding the difference: lab-grown vs natural-diamonds

There are many myths circulating about lab grown diamonds that have pervaded daily conversation, and sustainability is just one of them. These myths are of recent origin and consumer research clearly shows an incomplete understanding of the facts pertaining to LGDs. They are essentially man-made synthetic products disguised with under a cover of modern terminology.

The NDC has released a well-researched analysis based on reliable third-party data to address these myths in one comprehensive document and it can be accessed and downloaded here: Natural Diamond Council Busts Industry Myths with Diamond Facts

Yes, appointments are essential. It helps us better understand your needs so we can accurately bring your vision to reality. Please book an appointment on our online calendar to schedule a visit. Or call us at +65 62351724 or send us an e-mail to arrange a time for your visit.

You will receive a confirmation of your appointment date and time and will receive a reminder again a day before the appointment date. If you wish to change an appointment, it can also be done via the link on your confirmation email.

Yes of course. From classic solitaire engagement rings, fancy bracelet designs to an elaborate diamond parure or a bridal gift, our in-house team specializes in fine design, craftsmanship and superior diamond setting techniques. We are amongst a handful jewellers in Singapore who accept orders for jewellery made in platinum, besides 18K white and yellow gold. Our quality control and attention to detail is legendary and every Facets bespoke piece is proudly handcrafted in Singapore.

Typically it is a 2-3 stage process from design concept to finished piece and can take between 4-7 weeks from start to finish.
It is largely dependent on the complexity of the design and time required to finalise selection of the diamonds/gemstones to be used. Design finalisation is dependent on the design iterations made. Design stage: 2 weeks.

After the design is finalised, the 3D wax model or a digital rendering (if required) could add another week to the process. Modelling stage: 1 week.
Once approved, we move to the manufacturing and final finishing stage. Takes: 3-4 weeks.

Settings can be made in 18k white/yellow or rose gold or platinum, wholly customised in Singapore with the highest quality workmanship and precision.

Our designers create new designs from time to time which are then made into finished pieces to showcase our manufacturing prowess. To view these pieces and to appreciate the high level of craftsmanship, please visit our office by prior appointment.

Absolutely. One of our main strengths is our business connections over five continents built over four decades. We are specialists in sourcing unique shapes and rare fancy coloured diamonds either for that special occasion or as an investment.

We also have access to a wide network of coloured gem (rubies, sapphires, emeralds, spinels, tourmalines etc.) dealers and are able to source for these gemstones for your bespoke jewellery designs.

Yes we are experts at restoring, repairing and remaking most types of gem set precious metal jewellery (platinum, palladium, gold and silver) and in some cases are able to offer re-polishing of diamonds/precious stones that have abraded/worn out surfaces or are chipped at the edges.

Redesigning to refresh your heirlooms while maintaining their sentimental charm is a key service we provide and we are good at it. Our multiple customer reviews are proof of this specialised skill.

This is not our area of expertise. Diamond and jewellery valuation is a technical and skillful job and is best left to a qualified, accredited valuer. There are many professional and experienced valuers in Singapore.

We get asked this question very often. It is obviously a difficult question to answer with any accuracy. The price is dependent on many factors such as the precious metal to be used, design complexity, diamonds/gemstones to be added etc.
Please send us a picture of your present ring/jewellery piece and tell us briefly what you would like done. We'll do our best to give you an estimate. Remaking a heritage piece is usually more complicated and time consuming than creating a new piece of jewellery, but we excel at this and enjoy the challenge.

Sure. Please give us a prior call and we'll be happy to receive you. Cleaning is free of charge for customers and ring re-sizing starts at S$80 nett. Your first ring resizing is free within the first 12 months from delivery.

We also undertake polishing, plating and repairs (if required) of your jewellery pieces and this is charged separately depending on the condition of your jewellery and the extent of the repairs required. We are not able to provide cost estimates without viewing the piece as the scope of work can be quite varied and needs to be assessed individually.

Fine jewellery is susceptible to normal wear, the impact over time of daily activities or physical damage. This is particularly true for rings since hands are regularly subject to physical abuse. Jewellery is both precious and long lasting, but like all objects precious and dear to us, needs to be looked after and maintained just as carefully.

Please refer to our article on caring for your jewellery as your go to jewellery care & maintenance reference.

Read it carefully and bookmark the page.

All our precious metal jewellery products are covered by a limited liability warranty for manufacturing and craftsmanship defects for a period of 36 months from date of purchase. You can view our warranty statement here and download a copy for your records.

We do not provide warranties for damage due to normal wear and tear, accidental damage, theft, product loss or loss of stones. Damage or loss that results from failure to obtain timely repairs necessary to maintain the integrity of the product is also not covered. We recommend reading our article on caring for your jewellery.

This warranty does not cover repairs, re-sizing, replating or repolish of customer’s jewellery not previously purchased from us.

As a general rule, we do not accept returns or exchanges once goods are sold and delivered to our clients unless there is a prior agreement to this effect given that most of our products are bespoke or made to order.

That being said, we stand behind our products and warrant that all items will be free from manufacturing/material defects at the time of delivery. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is faulty due to a manufacturing defect, we will repair the item or replace it, if we are unable to repair the defect.

Yes. For your convenience, we accept payments by Visa, Mastercard & American Express. We are able to accept payment only if the card owner is physically present in our office and personally authorises the payment. We are also happy to accept payment by cash, bank transfer and PayNow.

Yes we do so regularly to many countries in Asia, Australia, Europe and North America. There will be a nominal shipping charge when we ship through a commercial courier company (FedEx, DHL, UPS etc). The goods are packed securely and shipment is always fully insured. Local duties, taxes and customs clearing & brokerage fees etc. levied at destination port will be to consignee's account.

Facets has grown to be one of the most reputable and trusted diamond dealers in South-East Asia. We are known in the trade for accurate grading and consistency in our melee diamond assortments. We stock a wide range of melee and setting size round diamonds for jewellery manufacturers and retailers, and a limited range of fancy & antique cuts for the creative designers of this region. What we don't stock, we can source and supply quickly.

We are proud of our reputation for exacting standards and consistent supply which has enabled us to establish long lasting relationships with our customers and suppliers. Those who deal with us are assured of a superior level of service, reliability and internationally competitive pricing.

We do not publish price lists for round and fancy shapes in parcels. Please contact us with your specific requests and we will respond to you quickly with a price offer based on current stock availability.

If you are a person or company in the Trade and want to receive our special Monday offers, call us at +65 62351724 or send us an e-mail for more information and access to these promotions.

Shipment for loose diamonds is usually made within 5 business days after payment has been received. As a general rule, we do not ship cross border on memo/inspection. We may however do so in special cases by prior arrangement with 'to and fro' shipping expenses to be paid by consignee.

We do not accept returns or exchanges once goods are sold and delivered to buyers unless there is a prior agreement to this effect. Please note that we are unable to accept orders of a value less than US$2,000 for cross border shipments.

Certainly, we will be glad to send a sales representative to your office or store in Singapore or Malaysia to discuss your requirements. To request a visit, please call us at +65 6235 1724 or send us an e-mail.

We value you privacy and are meticulous about the security and confidentiality of your data. We adhere strictly to our commitment not to sell, rent or disseminate customer data for commercial purposes. Please refer to our Privacy Policy page for details.