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Frequently Asked Questions

Why should I buy my diamond at Facets?

Only 0.01% of the world's diamonds meet our strict quality standards.

Over the years, Facets has grown to be one of the most reputable diamond dealers in South-East Asia specialising in the wholesale of ethically sourced loose natural diamonds. We have served numerous satisfied trade clients and jewellery connoisseurs in Singapore and around the world, spanning 4 continents and 20 countries. Many of our loyal customers have been with us for decades.

Facets is your one-stop shop in Singapore for the highest quality hand selected GIA® certified diamonds and fine bespoke jewellery.

How are your diamonds priced?
  • All-inclusive pricing with no hidden charges
  • Based on international trade diamond prices in USD.
  • No GST for export sales.
  • 1 % discount for bank wire or cheque payments

For more information on pricing, call us at +6562351724 or send us an e-mail. From us at Facets, as a diamond wholesaler, you can expect only the most competitive prices.

Do your diamonds come with a lab grading report?

All our loose diamonds above 0.30 carats are accompanied by a GIA® grading report and are laser inscribed for positive identification. All diamonds sold by us are guaranteed free from treatments or enhancements.

Are your diamonds natural and conflict-free?

We deal only in natural diamonds. Please visit the Natural Diamond Council website to learn of the rare and unique properties of the natural diamond.

Facets maintains a zero-tolerance policy towards conflict diamonds. Our diamonds are purchased from legitimate sources not involved in funding conflict and in compliance with United Nations resolutions. The World Federation of Diamond Bourses Code of Practice (WFCOP) and the World Diamond Council (WDC) requires us to strictly follow these regulations.

You are assured of our adherence to the highest compliance standards with every diamond purchase that you make.

Do I need to make an appointment to view your diamonds?

Yes, appointments are essential. Please book an appointment on our online calendar to schedule a visit. Or call us on +65 62351724 or send us an e-mail to arrange a time for your visit.

Do you offer jewellery design and bespoke services?

Yes of course. From classic solitaire engagement rings, fancy brooch designs to an elaborate diamond parure or a bridal gift, our in-house team specializes in fine design, craftsmanship and superior diamond setting techniques. We are amongst a handful jewellers in Singapore who welcome orders for jewellery made in platinum.

In addition, Facets is the founder and owner of the “I am brilliant too” initiative in Singapore, an online platform to support and promote some of Singapore’s most talented jewellery designers.

How long does a bespoke engagement ring take to make?

Typically the process from design concept to finished piece takes between 3-5 weeks and is largely dependent on the complexity of the design. The process can be longer depending on the design iterations made.

Can I bring over my rings for re-sizing/cleaning?

Sure. Please give us a prior call and we'll be happy to receive you. Cleaning is free of charge for customers and ring re-sizing starts at S$70 nett. Your first resizing is free within the first 12 months from delivery.

Can you source a special stone or a specific cut for me?

Absolutely. One of our main strength is our business connections over five continents built over four decades. We are specialists in sourcing unique and rare fancy coloured diamonds either for that special occasion or as an investment.

Do you sell finished jewellery products?

Our designers create new designs every season which are made into finished pieces. To view these pieces and to appreciate the high level of craftsmanship, please visit our office by prior appointment.

Do you accept payment by credit card?

Yes. For your convenience, we accept payments by Visa, Mastercard & American Express. We can accept payment only if the card owner is physically present in our office and personally authorises the payment.

What is your warranty & return policy?

As a general rule, we do not accept returns or exchanges once goods are sold and delivered to our clients unless there is a prior agreement to this effect.

That being said, we stand behind our products and warrant that all items will be free from manufacturing defects for the life of the products. If you believe your item has a manufacturing defect, you may return it to us for inspection. If we determine your merchandise is damaged due to a manufacturing defect, we will repair the merchandise or, if we deem appropriate, replace the item.

Fine jewellery is not impervious to normal wear, impact of daily activities or physical trauma. This is particularly true for rings since hands are regularly subjected to considerable abuse. We do not provide warranties for damage due to normal wear, product loss, loss of stones or theft. Damage or loss that results from failure to obtain timely repairs necessary to maintain the integrity of the product is also not covered. Please read our blog on caring for your jewellery.

As a Trade customer, how can I benefit when buying from Facets?

Facets has grown to be one of the most reputable and trusted diamond dealers in South-East Asia. We are known in the trade for our exacting standards and consistency of supply and are proud of our international reputation and long established relationships with our customers and suppliers. Thereby assuring all those who deal with us a superior level of service, reliability and product consistency.

Can you send me your diamond price list for Trade?

We do not publish price lists for round and fancy shapes in parcels. Please contact us with your specific requests and we will respond to you quickly with a price offer based on current available inventory.

Do you have any special offers for Trade customers?

If you are a person or company in the Trade and want to receive our special Monday offers, call us at +65 62351724 or send us an e-mail for more information and access.

What is your shipment and memo policy for Trade orders?

Shipment for loose diamonds is usually made within 5 business days after payment has been received. As a general rule, we do not ship cross border on memo/inspection. We may however do so in special cases by prior arrangement with 'to and fro' shipping expenses to be paid by consignee.

What is your return policy for Trade orders?

We do not accept returns or exchanges once goods are sold and delivered to buyers unless there is a prior agreement to this effect. Please note that we are unable to accept orders of a value less than US$3,000 for cross border shipments.

Can I request your sales representative to visit me?

Certainly, we will be glad to send a sales representative to your office or store in Singapore and Malaysia to discuss your requirements. To request a visit, please call us at +65 6235 1724 or send us an e-mail.

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